Privacy Policy – Mentoring Through The Maze

Effective Date: 04/07/2025

1. Overview

At Mentoring Through The Maze, we are committed to protecting your privacy and the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing this website or engaging in our mentoring services, you consent to the practices described in this policy.

2. What Information We Collect

We collect personal information that is necessary for the delivery of our mentoring services, including:

Name, email address, and contact details
Date of birth or age range
Relevant background information shared during mentoring sessions
Information submitted via our website forms, emails, or booking systems
Notes taken during or after sessions for reflective and professional purposes

We may also collect de-identified data for the purpose of service evaluation and improvement.

3. How We Collect Information

Information may be collected through:

Direct communication (e.g., email, phone, intake forms)
Online forms submitted via our website
Booking platforms or digital tools used for scheduling or payment
Mentoring session notes (with your consent)

All information is collected fairly and lawfully and only when reasonably necessary.

4. Why We Collect Your Information

We collect your information to:

Provide mentoring services tailored to your needs
Communicate with you about bookings, sessions, and resources
Maintain professional records as part of ethical practice
Meet legal obligations (e.g., duty of care, mandatory reporting if applicable)

Your information is never used for marketing purposes without your explicit consent.

5. How We Store and Protect Your Information

Your personal data is stored securely using password-protected systems and encrypted platforms where available. We take reasonable steps to:

Protect against unauthorised access, misuse, or disclosure
Store data in accordance with ethical and legal standards
Limit access only to the practitioner (David Kernohan) unless otherwise required by law

Session notes are kept confidential and stored separately from contact details.

6. Disclosure of Information

We do not disclose your personal information to third parties unless:

You provide written consent
We are legally obligated to (e.g., if there is risk of serious harm to self or others)
It is required for administrative or technological support (with strict confidentiality agreements in place)

We do not sell or trade your personal data under any circumstances.

7. Your Rights and Access

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or outdated information
Withdraw consent for future communications or data use

To make a request, please email: musingsfromthemaze@gmail.com We will respond to your request within a reasonable timeframe (usually within 14 days).

8. Use of Cookies and Website Analytics

Our website may use cookies and third-party analytics tools to improve user experience and monitor site performance. This may include information such as browser type, pages visited, and session duration.

You can manage your cookie preferences through your browser settings.

9. Third-Party Tools and Platforms

We may use external services (e.g., MailerLite, Zoom, Stripe, Google Forms) for communication, bookings, or payment processing. These providers have their own privacy policies, and we encourage you to review them.

We select service providers that are compliant with relevant data protection laws and take reasonable steps to ensure your data remains protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. The most recent version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

David Kernohan
Mentoring Through The Maze
Email: musingsfromthemaze@gmail.com
Website: www.mentoringthroughthemaze.com.au