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Mentoring Through The Maze Privacy Policy

Current as of 28 September 2026

1. Overview

At Mentoring Through The Maze® (MTTM®), we are committed to protecting your privacy and the confidentiality of your personal information. This policy explains how we collect, use, store and disclose personal information through our website, non-clinical mentoring services and the Male Identity Reconstruction Framework (MIRF®) online self-assessment. We aim to handle that information in accordance with applicable Australian privacy law, including the Australian Privacy Principles where they apply to us.
Before you answer MIRF® assessment questions, we provide a short collection notice and ask for your consent to the collection and automated processing described below. Reading this policy or visiting our website does not, by itself, constitute that consent.

2. What Information We Collect

Depending on how you use our services, we collect information needed to deliver them, including:
  • Your name, email address and other contact details, where requested.
  • Information you share in website forms, emails and booking systems. We may also keep brief notes about mentoring sessions, along with client contact details and appointment records.
  • If you use MIRF®, your selected answers on a response scale, the resulting scores and personalised report, and the details needed to arrange payment and deliver the report. The assessment does not ask you to write personal accounts or provide medical histories or diagnoses.

3. How We Collect Information

We collect information when you contact us by email or phone, complete a website form, use a booking or payment service, take part in a mentoring session, or submit the MIRF® online self-assessment. MIRF® asks you to select answers on a response scale. Its software uses those selections to generate scores and a report.

4. Why We Collect Your Information

We use your information to provide mentoring, communicate about bookings, sessions and resources, keep appropriate records and meet applicable legal obligations. MTTM® provides non-clinical mentoring, not a health service.
For MIRF®, software calculates results from the response-scale selections and uses automated services, including AI, to prepare and deliver a personalised report. No person reviews the answers or report before it is sent. David Kernohan does not receive or see an individual’s assessment answers or results at any stage. A response to the safety question does not alert David or anyone else and does not trigger a personal follow-up. The assessment is not monitored for emergencies. If you are in immediate danger, call 000 or the emergency number in your area. The report is a reflective resource, not a clinical diagnosis or an emergency response service.
We do not use your information to send marketing messages without separate permissions where required.

5. How We Store and Protect Your Information

We use password-protected systems and encryption where available and take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure.
David Kernohan may access mentoring contact details, appointment records and notes where needed to provide the service. He does not receive or view individual MIRF® answers or reports. MIRF® results are processed and sent automatically. The technical providers listed in section 9 handle the information necessary to provide the assessment.
We may keep brief notes about mentoring sessions, along with client contact details and appointment records. We hold these records in a secure CRM system.
Assessment records are held within the systems described in section 9.

6. Disclosure of Information

We do not sell, trade or share personal information with third parties for their own purposes, including marketing. The MIRF® report is sent to the person who completed the assessment; MTTM® does not send a copy to another person as part of the service. To provide the services you request, the technology providers listed in section 9 necessarily process information for their specific functions, such as payment, assessment processing, PDF creation and delivery.
Some providers may store, process or access information outside Australia.

7. Your Rights and Access

You may request access to personal information we hold about you, ask us to correct inaccurate or outdated information, withdraw consent for future communications or applicable future uses, or ask whether information can be deleted. Some information may need to be retained under law or for a legitimate continuing purpose; withdrawal does not undo processing already completed. Please contact david@mentoringthroughthemaze.com.au. We aim to respond within a reasonable time, usually within 14 working days.
You may also make a privacy complaint using that address. We will review your concern and respond.

8. Use of Cookies and Website Analytics

Our website may use cookies and analytics tools to improve the experience and understand site performance. These may collect information such as browser type, pages visited and session duration. You can manage available preferences using the site’s cookie controls and your browser settings.

9. Third-Party Tools and Platforms

We use external services to operate the website, communicate, arrange sessions and payments, and provide MIRF®. They handle information needed for their role in delivering the service; they do not receive information for their own marketing. Services currently identified include MailerLite, Zoom, Stripe and Google Forms, and the following MIRF® services:
  • Supabase supports the assessment and stores information needed by the assessment system.
  • OpenAI and OpenRouter process assessment data to prepare the automated report. OpenRouter may route requests to other AI model providers.
  • PDFShift converts the finished report into a PDF.
  • Stripe processes payments.
  • Google Workspace may send assessment links and reports.

10. Changes to This Policy

We may update this policy as our services, systems or legal obligations change. The current version and effective date will be available on our website. Where a change materially affects information already collected, we will consider whether a further notice or consent is required.

11. Contact Us

For questions, access or correction requests, or a privacy complaint, contact:

David Kernohan
Mentoring Through The Maze®
Email: david@mentoringthroughthemaze.com.au
Website: www.mentoringthroughthemaze.com.au